Buyer watch your options when buying prints from Future Photo
I just ordered a print of a panorama pictures from Future Photo (Future Shop‘s digital print service). Now this is the third time that I have ordered prints from them.
First I took advantage of the “5 free offer”, then I printed two
panorama pictures and now a third. Everything worked rather fine,
despite the delivery being rather slow (since my local store where I
pick up the prints does not print the pictures in house). Also so far
all of my prints where a little bent on the corners – especially the
panorama size ones.
During the order process you have on point where you can choose between ‘glossy‘ and ‘matte‘
for the print. I prefer ‘matte’. So on my last order I could have sworn
I selected ‘matte’. However I got ‘glossy’. Thinking that they might
have made a mistake, I wrote to their customers support. Here’s their
reply:
order was printed, however when we check the paper type that was selected
during ordering, it shows as ‘glossy’. Understand that every time
you go back to the first page of the cart, the paper selection would be
changed to the default paper type, which is glossy. The same thing would
happen if you added more photos to your cart after you change the paper type.
So basically this means (and this is an excerpt from my reply back):
initial page.
2) Your implementation does not confirm the selected paper type in the
order confirmation.
3) You consider it the fault of the customer if the paper type is
reset during the order.
Let’s see if this is how they see things as well.
Actually you even have to go
back to the initial order page in quite a few cases because they often
default to a standard print size and set the order amount to “1″ for
that size.
And I thought their in-store customer service had just improved, but I
guess that this is not the case for their picture printing service
If I wanted glossy prints, I would go to photolab,
since their prices are better in most cases. Which brings up the
question if Future Shop’s lowest price guarantee applies to their photo
prints
