So Open Letters on Blog actually do get a response. Here the one I got a while back with regards to my Open Letter to Blinds to Go.

Your Open letter to us is brought to our attention by a Blinds To Go employee today. We apologize for your not getting the information the first time you asked for it. But here is the link (https://www.blindstogo.com/blindstogo/customerservice/privacypolicy.asp) to our Privacy Policy - it is applicable to customers purchased from our stores as well as online. Thank you for bringing this to our attention. We have already made sure to inform our stores about our Privacy Policy.

As per your request, we will remove your information from our future mailings. Meanwhile, we will be investigating why you have been receiving our offers.


Response to a follow-up email:

Yes, the same policy applies to both US and Canadian stores. We have now informed all our stores about it and will remind them regularly so that new employees will be aware of it as well. Thank you for your suggestion

Please feel free to post our response to your website. Meanwhile, we hope you will continue to enjoy our products and services and share your experience with us and the online community.