Everything started out rather well, when one of the builder's service people showed up a few weeks after they received the list. We went through the entire list, and he fixed most of the items, but said that some of them will be addressed by the trade while others will be taken care off.
Well, here's how Mattamy "took care" of the remaining issues: They stuffed a letter in our door from another few weeks later which says that all of the issues are not valid and will not be fixed.
And here is the letter in it's full beauty with some comments and pictures. I took the freedom to remove some typos, most likely while adding others ;-)
This letter is to inform you of our actions for the following issues listed on your Year End Warranty Service Request.
- Wood chips on columns, wood siding and frame to be repaired:
During our inspection we could find no fault in the above areas that requires repair. Mattamy Homes deems no action.
I wonder which inspection they are talking about, since John also saw the problems when I inspected the area with him.
So here are some pictures of the garage door frame:
- Cracks and nail pops in wood panel at the front of the house.
As our inspection normal weathering was found on the wood panel in front of the house. Mattamy Homes deems no further action.
Again, I am not quite sure which inspection they attended. Also it says in the warranty description that nail pops are to be fixed in the year end inspection. Take a look at the normal weathering and the non-existant nail pops:
Here is the normal weathering (cracks), just so the other buyers know what to expect:
And the other side:
I guess this is normal too:
I had also included three walls that did not have any power plug on them. As far as I know any wall over 4 foot is supposed to have a power outlet in it according to my understanding of the building code. Are certain walls excluded from this rule? Does anyone know?
The last item they deem not 'actionable' is the dented water heater, which I did mention before, but they are not able to find the record. Basically what happened is, that I mentioned it during the Pre Deliver Inspection (PDI) and they forgot to note it down. Hence it was not on their list, but I faxed them something with the missing items the same night. I also mentioned it during the next inspection.
They will receive my reply shortly, I will also list the other items that they have missed.
We also got a note that our driveway is going to get a second coat soon in July. I wonder where we are going to park, since the maximum permitted parking time on the street is 3 hours - we better call the town of Oakville about this. I also hope that the driveway is not going to cave in as much as did before. Ours seems to be the only one on the street that 'settled' this much.
